Privacy Policy
STAY GIA Privacy Policy
Last Updated: July 2025
This Privacy Policy applies to Stay GIA Pty Ltd, a company based in Australia ("Stay GIA," "we," "our," or "us").
If you have any questions, please contact us at: reservations@staygia.com.au.
1. Data Controller
Stay GIA is the data controller in respect of your personal data. This means we determine the purposes and means of processing that data.
2. What Personal Data We Collect
When using our services, we may collect:
- Your full name, email, phone number, home address, nationality, and birthdate.
- Identification data (e.g., passport or ID), travel details, and payment information (processed through third-party providers).
- Booking details: locations, dates, special requests.
- Information about members of your party.
3. Third-Party Sources
We may collect personal data from:
- Travel agents, booking platforms, tour operators.
- Corporate customers.
- Comparison/review websites and social media.
- Communication and booking systems.
- Government or law enforcement authorities.
4. Purpose of Data Collection
We process your personal data for:
- Providing access to our services and enabling communication.
- Booking, payment, and customer support functions.
- Legal and regulatory compliance.
- Identity verification and security.
- Business operations, analytics, and service improvement.
- Customer feedback and communication.
- Marketing (with your consent where required).
5. Sharing Your Data
We may share your personal data with:
- Our staff, service providers, and contractors.
- Payment processors.
- Software and infrastructure providers.
- Legal or regulatory authorities as required.
6. Legal Bases
We rely on:
- Contractual necessity.
- Legal obligations.
- Legitimate business interests.
- Consent (when required, e.g., marketing).
7. Customer Service
We collect data to respond to your queries. It is in our legitimate interest to process this information to provide support.
8. Analytics & Insight
We may analyse usage, preferences, and habits based on:
- Website interaction.
- Cookies (see our Cookies Policy).
- Purchase behaviour.
This helps improve our services and personalise your experience. Where required, we will seek your consent.
9. Marketing
We may use your personal data to send:
- Emails (if you consent or we are legally allowed).
- Online advertising (including through platforms like Google or Facebook).
- Promotions and contests.
You can opt out of marketing at any time.
10. Careers
If you apply for a job with us, we may collect your resume and application data. This is processed to assess your suitability.
11. Legal and Business Obligations
We may use your data to:
- Comply with laws.
- Protect rights and interests.
- In the context of business transfers or audits.
12. Overseas Transfers
Your data may be processed or stored outside Australia. In such cases, we ensure it is protected in line with Australian law.
13. Data Retention
We retain your personal data:
- Up to 1 year for immigration-related records.
- Up to 10 years for tax and legal compliance.
- For customer communications, up to 10 years to show regulatory compliance.
After these periods, data is deleted or anonymised.
14. Your Rights
You may request:
- Access to your data.
- Correction or deletion.
- Restriction or objection to processing.
- Data portability.
To exercise your rights, contact: reservations@staygia.com.au
You also have the right to lodge a complaint with:
Office of the Australian Information Commissioner
Tel: 1300 363 992
15. Data Provision
Providing your personal data is voluntary, but without it we may not be able to offer certain services.
16. Updates
We may update this Privacy Policy. The latest version will always be available on our website.
Cookies Policy
We use cookies and similar technologies to:
- Enable core website functionality.
- Monitor usage and performance.
- Deliver personalised content.
- Conduct marketing and fraud prevention.
Types of Cookies:
- Strictly Necessary Cookies: Required for basic site functions.
- Analytics Cookies: Help us improve performance.
- Marketing Cookies: Personalise offers and ads.
We require your consent for cookies not deemed strictly necessary. You may adjust your browser settings to reject or manage cookies.
Third-Party Cookies:
Our website may use cookies from Google, Facebook, and other analytics or social media tools. These providers may collect and use your browsing data according to their own privacy policies.
Contact Us
Email: reservations@staygia.com.au
Effective Date: July 2025